Feeling burned out or stuck in a business that no longer brings you joy? 

Ready to grow without sacrificing what matters most? Join Gwen and Tonya in Episode 1 as they share their journey and practical strategies to help female entrepreneurs build sustainable, value-aligned businesses.

🔑 Key Points:

  • Facing Challenges: Tonya shares her experience with burnout and financial struggles.
  • Finding Alternatives: Gwen discusses various options for restructuring a business.
  • Podcast Purpose: Helping female entrepreneurs build fulfilling businesses.

⏱ Timestamps:

  • [00:00:00] Tonya’s Story: Financial struggles and burnout.
  • [00:01:00] Exploring Options: Gwen on business restructuring.
  • [00:04:00] Avoiding the Burn It Down Approach: Why starting over isn’t always necessary.
  • [00:09:00] Defining Success: Building a business aligned with personal values.
  • [00:19:00] Overcoming Misconceptions: Common pitfalls and how to avoid them.
  • [00:27:00] Future Episodes: What to expect and how to get involved.

✍️ Key Quotes:

  • “It’s not easy to publicly admit you almost went bankrupt.” – Tonya
  • “The business you really want is within reach, even if you’re financially tapped out and physically burned out.” – Tonya
  • “There are options, and most of the time, you don’t know.” – Gwen
  • “Bigger is bigger, and better is better. And those aren’t necessarily the same things.” – Gwen

{{connect}}

Have questions? Email Tonya at tonya@everydayeffectiveness.com to potentially have your question featured in a future episode. Subscribe and leave a review!

Transcript
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Are you feeling overwhelmed, stuck, or uncertain about how

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to grow your business without sacrificing what really matters most?

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Welcome to The Business You Really Want, the show for women ready to build

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a sustainable, fully aligned business.

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Aligned with what, you ask?

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You.

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Your values.

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Your life.

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Seriously.

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It is possible.

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I'm Tonya Kubo, and along with business advisor extraordinaire Gwynn

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Bortner, we're here to show you how.

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is burning your business to the ground the only way to rise from

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the ashes of unsustainable success?

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or to avoid financial disaster.

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Sure, that's one way to escape the oppressive weight of a business you're

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starting to resent, but we're here to tell you it is not the only way.

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In fact, the reason that we are here addressing you is to talk about

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this current trend That we see of business owners publicly admitting

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to burning out and starting over.

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My name is Tonya Kubo, and I'm the Chief Marketing and Operations

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Officer of Everyday Effectiveness.

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And with me is Gwen Bortner, our founder and CEO, who has, I think we have

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established a, verifiable boatload of experience in business and operations.

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And We've been having some conversations privately that we have decided to

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bring into a public forum because when we're looking at this trend

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of business owners coming out and talking about how they've blown their

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businesses to the ground, we're seeing some creeping holes that it doesn't

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seem like anybody else is discussing.

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So that's what brings us here today.

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The podcast that you're listening to is called The Business That You Really Want.

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And today I want to dig in with you on why this podcast, why now?

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And to start off with, Gwen, why don't you tell me and tell everybody else because

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I'm the one who came to you going, Gwen, Gwen, here's another story about this

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thing and this person and they said this and you have to listen to this podcast.

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You have to watch this YouTube video.

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You need to read this blog.

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You were very sweet and very gracious, I think the first three times.

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And then by about time five or six, you're like, Tonya,

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Tonya, we got to say something.

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Pick up from there, Gwen, and help us understand how the podcast came to be.

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have been talking about a podcast I think since maybe day three of you working with

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me, but part of my hesitation is we don't need to just Put more content out there.

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we don't need to speak into the void.

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You know, let's, let's make sure that we're really saying something that

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actually is a value that, that is, is useful to, to the listeners and something

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that they can, can do something with.

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And as you were bringing all of these examples of.

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People burning down their businesses and then, rising from the ashes.

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And of course this didn't surprise you at all.

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Cause it's often my answer to most things is like, yep, that

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was an operations problem.

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They didn't need to go there.

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That was an operations problem.

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And so as we were talking about that, what I know we got to and, It's been

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happening more and more, as we've been working together, and you all quite

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honestly helped me see it, is, I have this depth and breadth and wealth

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of experience of practically nearly

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40 years of experience, but also, about 40 plus.

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Industries of completely different industries,

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all of it in that operations world, I've seen so many things.

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And what I'm seeing with all of these is like, these were avoidable problems.

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We didn't have to let it get to the point that we absolutely

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need to burn the business down.

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And even when it was at that point, burning it clear down.

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Rarely is the answer.

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I've seen many times people will burn their business down and when they build

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it up, they build up basically the same thing, which they then need to burn down.

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And they, and, and so it it becomes, you know, kind of that, you know,

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definition of insanity, doing the same thing over and over again,

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expecting to get a different result.

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A lot of times it's tweaks.

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And the thing is, is that really outstanding entrepreneurs.

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Typically, now this is a giant generalization, which I don't like

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to do, but you know, here we go, typically are really thoughtful and,

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very intentional about what they do with their product and their marketing,

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because that's where they're starting and that's, what's got them excited.

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And they've got lots of energy around that.

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And whenever there's a problem, they look at their product.

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And their marketing because that's what got them success.

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So that must be also where the fix is, but rarely once

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they've got a level of success.

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Is that actually the problem anymore?

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It may feel like a problem because it may not be delivering the same way,

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but it's usually not the problem.

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The problem is the place that has been built behind the scenes,

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mostly in a reactionary mode.

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Oh, I need to have an accounting system.

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Oh, well, I'll just buy this.

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Oh, I need to have this.

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Oh, I need to buy that.

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Oh, I need to hire a person.

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Okay, here's my hiring.

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and so it's all reactionary.

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And often they've made the best choice they have based on the

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information that they've got.

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And so no one thinks to look back there because it's like,

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well, how else would I do it?

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This is the only way that makes sense.

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This is the only way that I can do it.

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And back to someone who has a giant toolbox can say, Oh, no,

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no, no, no, no, no, no, no, no.

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There, there are like eight different ways to do this.

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And I know this seems the most intuitive, natural way to do it, but

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that's obviously not aligning with what you need out of this business.

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And so that's what I saw with almost every one of these conversations

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of burning down the business was.

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They didn't know that there were other choices and they felt like the only way

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To get to other choices was to start clear back, you know, practically at

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ground zero or sometimes at ground zero.

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And the problem that I've seen historically over, you know, literally

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decades is often when someone burns the business down, all they do is

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grow it back to the same level and functionally have the same problems.

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And so then they burn it down again, where if they really wanted to go

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more, not saying that's the right answer, because it's not always the

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right answer, but if they want more.

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We need to change things and it needs to be done differently, but

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they keep putting the same processes and systems and behaviors in place.

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And so, you know, it's kind of that whole definition of insanity.

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They keep doing the same thing, expecting to get different, different results.

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But the reality was.

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No, this needs to be discussed because what I am truly afraid of is that some

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of these people are saying, so I burned out my business and I'm starting again.

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It's like, yeah, and you're going right down the exact same path.

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I see that so much.

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And what you identified for me, when we started working together was I see things

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so differently than a lot of people.

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And because it's in my head, I don't see it as different.

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Right.

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perfectly normal to me that this, this is the thing.

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And as you've made me more aware, I've become more conscious of.

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I really think about a lot of the things that people are talking about

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on the internet and in the world of operations and in lots of different

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environments in a very different way, often contrary to what is, you know,

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the information that everyone says, Oh, you know, this is best practice.

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And it's like, I'm not actually convinced that's true.

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and so that was really the basis for us starting, the business you really

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want, because We know, because we've seen it with our own clients, that you

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really can build the business that you really, really want, but you probably

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don't have all the information and tools, because most of us only know

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the way that we've been doing it.

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That's the way we do it, right?

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and often we don't think there's alternatives, but, the example I use all

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the time is my toolbox is really big.

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I not only have, a hammer and a screwdriver and a wrench, but I

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have multiple hammers and multiple screwdrivers and multiple wrenches.

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And I understand how they all are designed to use.

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And I also know how they can be used, which may be different than their

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original purpose and when that's actually going to provide value.

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And that's what we're trying to do with this podcast is to start revealing new

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ways of thinking, alternative ideas, providing options that some people

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may have never even heard of before.

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And rarely does that mean that you have to change your product or your marketing,

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but it often has to change the way that you do the business, the way the

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business runs, the way the engine that's driving the business often has to change.

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And I often have ideas and statements that when I say them, people will say to me.

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No one has ever said that to me before.

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And so I want to say the things that no one's ever said to you before.

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Right.

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And, you know, it's funny, because as you're talking about the operations

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side, as a marketing professional, I love it because I know that there are

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a lot of things that marketing is great for solving, and then there's a lot of

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problems that marketing will make worse.

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And

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We marketing professionals just like to act.

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We like to act.

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Like, we can solve everything.

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Like, world peace, we got it.

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End of hunger, we got that too.

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Third world countries getting electricity and freedom?

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Yeah, we can do it.

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And we can't.

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Right?

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Because some problems are systemic and they're structures.

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And so I love the fact that I was able to see these examples

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and then unpack them with you.

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And I feel like these are great things to unpack for our listeners,

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because as you said, it's going to provide fresh perspective.

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It's gonna, you know, hopefully make people think about something

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they haven't thought about before because nobody's ever mentioned it.

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So back to setting the stage for the conversation.

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You know, I noticed some big shifts in online business about two years ago.

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And what I would, you know, post pandemic as everybody was coming out

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of the pandemic, cause All of business, all of the world really did experience

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a major shift with the pandemic.

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And that wasn't about anybody being good at business, bad at business.

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That was about the world coming to a standstill.

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So as people came out of the pandemic, we saw all sorts of weirdness going on.

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And I always talk about how, you know, I'm really old in internet

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years because I've been at this online thing since 2007 one of the things

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that I had noticed were some of those really, like, big name influencers.

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And I always say, you know, they weren't people I knew as in we were friends, but

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I watched them on YouTube, I followed them on Instagram, I gave them hearts.

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Like, I felt like I knew a lot about them, even though as somebody who

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does marketing for a living can tell you that I know that not everything

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on social media is the truth.

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But what I started to see were people.

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These professionals coming out and admitting that what they had been

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sharing on social media wasn't true, that things were hard, you know, that

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when they said they were having a tough day, that tough day actually meant that

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revenue was down 10 K for the week, that when they said they were having, you

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know, a hard time with staffing, it was because they had to 15 team members.

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And, I think it's important for us to both say, but for me to say on

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our behalf, that I have a lot of respect for the courage it takes to

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say these things out loud in public.

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To admit, I grew this big team, and I had to lay them all off because

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either I recognized that I didn't want to, To have a team that payroll

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got to be too much that, you know, business got to be too unstable.

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I was bad leader, whatever the reason is.

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I know for some people it was merely they were tight.

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They were content creators.

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They were just tired of feeding the content machine.

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I have a lot of respect for that.

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I also don't like positioning When, when one person does a thing, it's

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like, Hmm, that's interesting.

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I'm so sad that happened to them.

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When three people do a thing, suddenly it feels like a trend.

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And when three people do a thing, they talk about in the same way and they

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have the same solution, which is I had to burn my business to the ground

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and build it up, then that starts to sound like the only way out and that's

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the part that I think is, that made me go from seriously, Gwen, does the

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world really need another podcast to.

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Oh my gosh, Gwen.

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Yes.

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Not only do you need this podcast, but we need this podcast together because there's

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a lot that we can unpack with each other.

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Mm

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And that really is the key to the whole thing is, we each bring our

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perspective into the conversation.

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And you often are the one that helps me say.

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Oh, not everybody sees that?

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because you ask really great questions.

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And so then I Try to provide equally great answers.

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I'm not sure I always win on that, but, um, but that, that, that's the

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piece of, of being able to look at it from a very different perspective and

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say, yeah, that is an alternative.

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And it's not necessarily, it's not about right or wrong.

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Cause I, I really dislike the, well, that's the wrong way to do it.

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Because no, that's not necessarily true.

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That, that is a way to do it.

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Um, but there are possibly other ways and.

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Would any of these other ways have served you, them, whoever,

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better, is always my question.

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the first question I have for you is, so you, you say that

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burning it down is an approach.

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And I think you've said sometimes that On occasion, that

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really is what you should do.

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That makes the most sense.

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It's the cheapest, fastest solution.

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But in several cases, it's not.

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So I would like you to share with me and everybody who's watching or

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listening, what are the limitations or drawbacks of the burn it down approach

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when you encounter what I will call overwhelming business challenges?

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So a lot of times the problem with burning it down is you're not

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actually understanding what the root cause of the overwhelm was,

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which means you're likely to recreate that scenario in a similar, sometimes

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almost, identical, but sometimes a very subtle, but actually, Similar way.

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And so if you're not really understanding what caused it, how did you get there?

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What were those pieces?

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then the big challenge is all of a sudden you burn it down, you build it up.

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and there's a point it's like.

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Wait a second.

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This is feeling familiar in a not very happy way, right?

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and so then what's your solution?

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Well, the only solution you have is to burn it down and start over.

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And so we get into this loop of not ever actually getting to the new answer.

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But I think that happens because, most entrepreneurs are very visionary.

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They're very intentional about how they think about their marketing and

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their product, and they have lots of energy, and excitement toward that.

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But the operations, all of the engine running the business behind the

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scenes, is created as a reaction.

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As almost an afterthought, right?

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Oh, we need to have an accounting system.

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Okay, we're going to use this.

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Oh, we need to have a CRM.

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Oh, we're going to use this.

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and so things just get happening along the way.

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And when, they get to this point of overwhelm, they assume that all of

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these decisions that they made back here in the behind the scenes part

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of the business, the non customer facing side, which is what I consider

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operations, anything that's not.

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You know, customer facing, uh, they, they think, well, but this is my only option.

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This is what I have to do.

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And unless you've been around lots of different examples, there just

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doesn't seem like there's any other, uh, other choice, but someone like

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myself, who's seen lots of things can say, yeah, what if we did it this way?

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And often, That gets us to where we're getting into the root

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of what the actual problem is.

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And now we aren't having to completely start from scratch again.

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We're able to come up with an alternative way where we're going

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to make, a twist and, and, you know, the world is calling it a pivot, but

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it's not even necessarily a pivot.

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Sometimes it's a systems change.

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Sometimes it's a slightly different approach.

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It's not necessarily a pivot in the way, you know, that people have been,

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been using it, uh, particularly, you know, in the last couple of years.

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And it's been around for the last four or five years.

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But it's a way to start thinking differently and to see, what if there

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are some alternatives on how we do this?

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And as I've listened to some of these podcasts, there's many times

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where I can hear, it's like, Oh, first off, we never had to get there.

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You know, we're following some predetermined path.

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And then when they start talking about how they're undoing it and burning

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it down, it's like, yeah, we didn't actually have to do that either.

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Now, it's not that you don't have to make some major changes, usually you

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do, but it doesn't necessarily mean taking it clear down to the ground.

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Yeah, well, and what that reminds me of is because one creator, that I had listened

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to, one of the first that had come out.

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she had talked about how she was actually embarrassed.

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She took a step back because she had gotten embarrassed because she was

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very transparent with her community, with her audience, and she had laid

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off her staff like three times.

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So she'd laid off the staff, built it back up over say a year to 18 months, laid

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everybody off again, rinse and repeat.

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she talked about how, she was a bad leader.

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she was hiring all these people to scale out a business that she'd

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never stopped to think about whether she actually wanted to run that

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business that she was building toward.

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And in her specific case, she was also building it out in a way that

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she was just trusting people who said, well, this is how you have to do it.

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And so she couldn't even answer to herself why she was doing things

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the way that she was doing them.

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So when things got hard, There was nothing to convince herself

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to do anything differently.

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And it had caught my attention because I was having a private conversation with

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a business owner who had taken two years off and was coming back and, was talking

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to me about how they were rebuilding.

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And I said, well, you know, last I heard you had this really successful agency

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and what led you to shut down the agency?

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And she said, you know what?

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It was a successful agency until it wasn't.

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And the problem was, I was doing the agency and I was

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doing all the strategy, right?

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And then I had a couple of people who would just help with

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project management sort of stuff.

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And that worked fine, but I'd taken this course or signed onto a program, whatever

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it was, I don't remember it specifically.

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And she said, and they were telling me how I really needed to

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do was a group coaching program.

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but I didn't have time for that.

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So then they said, well, you just need to hire all these coaches.

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And she's like, and that's where I got in over my head because first of

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all, I liked working with my clients and I was no longer doing that.

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And second, I was having to sell to make payroll because I had to, before

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I could be excited about a cohort of eight or a cohort of 16, whatever I had,

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but now I had to have eight in order to break even for that coach's salary.

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And then I had to have 16 if I wanted to bring home any money.

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I made myself sick.

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I got an ulcer.

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I had to tap out and now I've realized I just want to be a solopreneur.

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in both of those cases, what I kept hearing is either I hire bad people, or

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I don't know how to hire good people, or I'm not cut out to lead people.

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And what you helped me to realize, and I want you to talk a little bit about this.

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and then I'm going to lead that up to my next question is that, well, that depends

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on whether you are actually reconsidering or at least reimagining who you're

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hiring, what roles you're hiring, right?

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There's a difference between I have to hire people and this

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is the exact position I need.

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This is what it fills.

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You know, can you finish that?

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Cause obviously my brain is a little foggy on memory here.

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Well, and the first thing that struck me, and then I'll get to, I'll actually answer

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the question that you asked at the end.

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But the first thing that struck me is What is the business you really want?

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Not the business that the world is telling you you're supposed to have.

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Not the business that your family wants you to have.

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Society wants you to have.

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The culture says you're supposed to have.

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You know, fill in the, all of the should, shoulds and who's.

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Um, but what actually defines real success for you?

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That's not going to look the same to everybody, but when you get really

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clear on that, that's when you can start designing the engine that's driving

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your business, which is how I think about, the backside of the business,

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the operation side of the business.

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You can design that to be fully aligned with the piece that you really want.

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And then that makes you answer all of these other questions differently.

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Because maybe what, even if you're outstanding at managing people,

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maybe you're at a point it's like, I don't want to manage people.

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And so I'm going to keep the business smaller so I don't have to manage a team.

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or I really want to grow a business in a way.

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And so in that case, I am going to need to manage people.

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Do I have all the right skills?

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What are the exact right roles that I need to hire to be able to create this business

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that I really want, not the business that people say that we have to have.

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as you were talking, it reminded me of, one of the classic things you

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hear people say all the time is, Oh, well, that's low level work.

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You shouldn't be doing that.

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You're laughing because you know what I'm going to say.

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Um, to some degree.

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That's true.

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But is it low level work that you really love?

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Mm hmm.

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Are you giving up all the things that you love in the business

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to create somebody else's definition of success?

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Well, that doesn't seem fairly successful to me, if you're

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actually not happy with anything that you're doing in the business.

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And so to me, that's where this becomes the bigger question.

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It's not about, you know, who you hire, do you hire, when you hire, but it's what

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really is going to define success for you.

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And based on that, then let's make choices that align with that.

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So you can feel successful and still really enjoy and be aligned with

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yourself and the business and not just doing it because people say,

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that's what success looks like,

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Right.

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And I think that's so important.

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It also takes a boatload of courage.

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I mean, it

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Oh yes,

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Because I'm thinking of a lot of people who reach this point.

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They're sitting in rooms that they paid a lot of money to be in.

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Whether it's, a 10, 000 coaching program, 25, 000 coaching program, to

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sit in those rooms and hear everybody else say, like, I'm gonna hit 10

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million this year, or I'm gonna expand my staff to 20, and to sit there and

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confidently say, that's not my dream.

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My goal this year is to maintain my expenses and increase my profitability

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by five percent, or my goal is actually to keep the revenue the same as last

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year, but to take an extra two weeks off.

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that's not easy to do in this bigger is better culture.

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Oh yeah, right.

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And the bigger is better culture is part of the problem,

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but also not understanding.

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What all the bigger that goes with the better or not better

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part of the culture, right?

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I mean, everyone's like, oh, bigger is better.

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It's like, yeah, bigger is bigger.

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And better is better.

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And those aren't necessarily the same things.

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and your definition of better and my definition of better may not be the same.

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We probably have similar definitions of bigger, but better is so subjective.

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Yeah.

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What really is better?

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And, and I am back to.

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You know, I'm kind of harping on it, but really it's the, it's the title of

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the podcast, what do you really want?

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And getting comfortable with knowing what you want and why that

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actually is successful for you.

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Keeping in mind that that doesn't have to be your answer forever.

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Right.

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doesn't even have to be your answer for, three or four years.

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That might only be the answer for this year.

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Next year can have a different answer.

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and, and so for me, this is really that key element of

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before we burn down the business,

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Mm hmm.

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were we actually having the success that we wanted?

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Mm

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Or was it the success that somebody else wanted for us?

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And therefore we've got no joy left in the business.

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So that's when you need access to someone who has more than one hammer.

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that's really what it is, and that's where I find most of my clients

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get the most value is when I share something, it's like, yeah, I would

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have never even thought of that.

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They just don't have the knowledge, experience, whatever, that

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that would even occur to them.

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As a possibility.

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And that's where outside conversations really provide value and why, quite

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honestly, we're doing the podcast.

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So you hear someone's like, wow, I didn't even know that was a possibility.

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That would have never occurred to me.

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Oh,

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okay.

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I, like, I think that's it.

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That's the mic drop right there.

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so,

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that really is what this is about.

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It's about, if I can summarize, if that's okay, this is about getting really clear

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on what you want, why you want it, and opening your eyes to the possibility.

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That that's possible without sacrificing your values, your sleep, your health,

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whatever those priorities are for you.

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Yeah, our purpose for the podcast is to serve business owners.

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And help them see that there are options that they may not even know exist

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because they're not typical.

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They're not common wisdom.

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They're not, quote unquote best practices.

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That one always makes me nervous.

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and part of the reason that they can't figure it out is because they

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just don't have the basis for, for

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figuring it out.

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Right.

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I mean,

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Mm hmm.

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This just came to me.

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It's like, how would you know to tie a shoe in a bow if you've never

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ever seen a shoe tied in a bow,

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Mm hmm.

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Exactly.

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So, I really where we landed here because I, I feel like we've

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laid a solid foundation of what listeners can expect moving forward.

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And you know, we've talked about those limitations and drawbacks

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of the burn it down approach.

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I think if you take nothing else from this episode, it's that even if you

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feel like you are underwater with your business, you are physically

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exhausted, you are burned out, burning it down is not the only answer.

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Now, it may be the best answer for you, and that's okay, we support you.

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But it's not the only answer.

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There are some other options out there.

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You just need to be aware that they exist, and that's part of what we'll be doing.

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Now, in future episodes, we're going to talk a little bit more about the different

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functions that make up operations, because I think that's important,

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You as a listener or viewer have an opportunity to speak

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into our future episodes.

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So if you have questions about your business and you're looking

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for a fresh perspective, I would love to get an email from you.

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And you can email me directly, like, it doesn't go through a customer

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service line or anything like that, we don't have a ticketing system,

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we're real low key around here.

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You can

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just email Tonya at everydayeffectiveness.

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com, that's T O N Y A.

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It'll be written correctly in the show notes, I

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hope.

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But, Tonya at everydayeffectiveness.

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com.

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I'll make sure you get an answer.

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Whatever your question is, I will hunt down an answer for you if it's within

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my power or Gwen's power, and we might even make it a focus of a future episode.

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I