The Real Problem Isn’t Inventory Or Payroll

The Real Problem Isn’t Inventory Or Payroll

Are you fighting the same retail fires over and over? Most independent retailers know exactly where the pain is—whether it’s inventory bloat, payroll headaches, or customer service friction—but they often struggle to move beyond these visible symptoms to address true...
The Customer Service Trap

The Customer Service Trap

When Gwen was speaking at h+h Americas, she evaluated common retail customer service tactics and noticed how much independent retailers care about their customers. These shop owners aren’t just selling products; they’re teaching skills, solving problems,...
Why Payroll Feels So Expensive

Why Payroll Feels So Expensive

Payroll is often the largest expense in a business, but the real challenge isn’t usually the cost. It’s actually a problem of poor labor utilization. In this conversation, Gwen Bortner and Tonya Kubo tackle the common frustrations independent retailers...