Creating Moments That Matter For Clients

Creating Moments That Matter For Clients

Creating moments that matter transforms a simple transaction into a lasting relationship, and mastering the client experience is the vital ingredient in today’s competitive marketplace. In this episode, Gwen Bortner and Tonya Kubo unpack the essence of creating...
When Not Scaling Is Your Strategic Advantage

When Not Scaling Is Your Strategic Advantage

Is the relentless pressure to scale up suffocating your entrepreneurial spirit? Gwen Bortner and Tonya Kubo challenge the “bigger is better” narrative, diving deep into why strategically staying small might be your greatest competitive advantage. In this...
Building Your Company Around Your Natural Strengths

Building Your Company Around Your Natural Strengths

Feeling drained by forcing yourself into rigid business models is a clear sign you’re working against your own nature, and in this episode, co-hosts Gwen Bortner and Tonya Kubo are flipping the script to focus on building your company around your natural...
Are High-Touch Services Making A Comeback?

Are High-Touch Services Making A Comeback?

High-touch services are experiencing a powerful resurgence, and after years of prioritizing scale, many are seeking deeper, more personalized client connections. In this episode, Gwen Bortner and Tonya Kubo discuss this trend. They explore why the...
Books That Changed How We Do Business

Books That Changed How We Do Business

Ready to ditch the dusty business books gathering dust on your shelf? In this episode, we’re cutting through the noise to reveal the top business books that actually changed how we operate. Forget those towering to-be-read piles; we’re sharing the titles that...